Money back guarantee could replace test drives, says Auto Trader


Almost two-thirds of car buyers would be open to buying a car without a test drive if the dealer offered a 14-day money back guarantee, according to new research from Auto Trader.

A study conducted by the online marketplace highlighted that an increasing number of buyers are looking to complete car purchases online.

While the appetite for forecourt transactions remain, nearly a quarter (23%) of car buyers would prefer an online experience, either completing the purchase online and having the vehicle delivered to their home (14%), or alternatively, collected from a pick-up point (9%). 

As well as the opportunity to make the online retailing experience more attractive to more car buyers, the research reveals that how test drives are conducted is set to evolve significantly. In fact, nearly three quarters will be conducted differently in the future to meet changing consumer expectations: out of the 1,900 people surveyed, 30% said their preference was for an unaccompanied test drive at the dealership, while 41% would rather conduct theirs off site completely.

Of those who prefer to test drive away from the dealership – 21% would like theirs to take place from home, and one in five (20%) favour an extended testing period – 70% would be happy to pay a small fee to do so if it was paid back upon purchase. Similarly, the research also revealed more than half (58%) of consumers would be willing to pay a deposit to reserve the car of their choice in order to safeguard it from other potential buyers.

Auto Trader’s director of data and insight, Richard Walker, said: “Based on the anecdotal feedback we’ve been receiving from many of our retailer partners over the last few weeks, the huge levels of demand we’re tracking in the market will come as little surprise. However, this research does highlight the opportunities for retailers to capture a greater share of demand by adapting their processes in line with evolving consumer preferences.

“Many buyers are now happy to purchase without a test drive if a money-back guarantee is in place. This is another example of the traditional barriers to buying online being removed for consumers with improved services offered by retailers. The old test drive format is no longer fit for purpose, with consumers demonstrating a clear preference for either unaccompanied or extended at home test drives.”

In February, car buying research website Parkers found that the loss of a test drive offering could be hampering sales during lockdown, with 64% of respondents stating that they would not buy a car without one.



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